Shipping & Returns

1. SHIPMENT FEES

The shipment fee depends on the size of your order in combination with what country you are ordering from. Please see information when you choose your country. In certain cases, one will have FREE SHIPPING outside Sweden when you buy 2-3 shirts depending on where you want the goods to be sent.

2. SHIPMENT DATE AND DELIVERY TIME

Orders are shipped from INDUMENTI in LUND, SWEDEN, Monday to Friday between 9:00 a.m. and 4:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.

Availability of products

Orders with available merchandise are shipped within 3 weekdays from order placement from Monday-Friday between 9:00 a.m. and 4:30 p.m. Orders placed on weekends are shipped on the following Mon-Wed. Merchandise that are available in our Store in Lund will be shipped the same day or the next coming day. Some merchandise we will have to re-order at ETON's warehouse witch gives approximate door to door delivery is as follows (today's average);

Scandinavia incl. Sweden2-4 days, (1-3)
Continental Europe 3-6 days, (4)
Rest of the world 4-8 days. (6)

3. ORDER TRACKING

When the order is shipped the customer receives an e-mail from INDUMENTI with the tracking number. Customers can trace the shipments on the respective courier website: www.dhl.com

For DHL Shipping, go to www.dhl.com, choose your Country and enter the Tracking Number in the field provided for "tracking" shipment. The web page will show the whereabouts of the parcel as recorded by the courier.

In the event of delays in Customs, Clients will be notified directly by DHL and/or Eton Store Lund customer service.

4. SHIPPING INSURANCE

INDUMENTI shipments are insured against theft and accidental damage at no additional cost to the customer. Once the shipment reaches the destination, the goods are no longer insured.

5. DELIVERY OF GOODS

Customers are asked to inspect the box carefully BEFORE signing for the delivery. INDUMENTI goods are carefully packaged in a box, sealed with black plastic cover.

In case of breakage of seal the customer is encouraged to either sign for the package with reservations or refuse the package. In the event the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the local DHL office and contact Eton Store Lund at customerservice@indumenti.se.

6. SUCCESSFUL SHIPMENT DELIVERY

If an order from INDUMENTI is not successfully delivered to the customer's address as per the commercial agreement, the package will be sent back to Sweden at the customer's expense including the cost of return shipment and re-import fees. These fees will be deducted from any eventual reimbursement.

7. RETURNS POLICY

You may return the products delivered to you within 14 days after delivery, without giving any reason. You may also carefully open the packaging in order to check the product. In the event you decide to return the goods, we will pay for the purchase price plus additional fees but we will not pay the return-shipping costs. There are two possible ways to return goods.

Return at the store in Lund

You may return your goods at the store in Lund free of charge. You may exchange your goods to another product in stock. In order to return your goods at INDUMENTI you must bring your parcel and the packing list. Refunds will be issued based on the original form of payment. We will not pay the return-shipping costs. The return-shipping costs will be withdrawn from the refund.

Return by post

You may return some or all products delivered. Pack the returns in its original undamaged package and post the package to us. Fill out the Returns Form enclosed with your order. If you need another Returns form, please contact our customer support by email customerservice@indumenti.se or phone +46 (0) 46-14 43 44. The rest will be taken care of by us. Refunds will be issued based on the original form of payment and we will not pay the return-shipping costs. The return-shipping costs will be withdrawn from the refund.

8. PRODUCTS AND IMAGES ONLINE

Eton Store Lund declines every responsibility that, due to a particular configuration of a client's computer or to malfunction, the colours of the products visualized on the web site could appear to be slightly different from the original.

Product images on www.indumenti.se-belong to Monastero AB and any unauthorized use of these images without the express written consent of Monastero AB is forbidden.

It is possible that designers make changes during the production phase and/or decide not to produce an item.

In the event there is a change of an item in a Pre-Order or an item will not arrive from the Designer, Eton Store Lund will contact the Client for express approval and either proceed to shipment or cancel the order for a refund.

For more information contact: customerservice@indumenti.se.

9. PRODUCT AVAILABILITY

Items featured on the website reflect the actual availability of the item in colour and size. The site is linked to all the holdings of INDUMENTI including warehouses and stores.

Once the order is processed by the Orders Department INDUMENTI reserves the right to re-confirm the availability of the merchandise, verify the transaction's validity and check the customer's record with INDUMENTI. Customers will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the customer's request.

10. TERMS & CONDITIONS

This notice contains the terms and legal conditions that govern the web site, www.indumenti.se

Users of the INDUMENTI website accept and agree to respect all the conditions included in this declaration. If users do not accept these terms, MONASTERO AB reserves the right to ask the Users to refrain from using the INDUMENTI website. The access and the use of the web site www.indumenti,se are for personal use only. The visualization of the website www.indumenti.se provides customers with product information and the possibility to purchase merchandise.

11. COMPANY INFORMATION

The website indumenti.se with Shop in Shop: ETON at Indumenti are operated by
MONASTERO AB
KLOSTERGATAN 1
S-222 22 LUND, SWEDEN

Org nr: 556787-9555
Email: customerservice@indumenti.se

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